Return and Refund Policy
Return and Refund Policy
30-day returns · Cancel within 24 hours
At LAMASAT LAND, customer satisfaction is important to us. This Return and Refund Policy explains the conditions for returns, cancellations, exchanges, and refunds for purchases made through our website.
By placing an order on our platform, you acknowledge that you have read, understood, and agreed to the terms outlined below.
30-Day Returns
Return requests may be submitted within 30 days from the date you receive your order.
Cancel Within 24 Hours
Orders may be cancelled within 24 hours if they have not been processed, shipped, or handed to the carrier.
Original Condition
Products must be unused, undamaged, complete, and returned in their original packaging.
30-Day Return Period
Customers may request a return within thirty (30) days from the date of receiving the order, provided that the product meets the return conditions described in this policy.
Return requests submitted after the 30-day return period may not be accepted.
Order Cancellation Within 24 Hours
Customers may request to cancel an order within twenty-four (24) hours from the time the order is placed, provided that the order has not already been processed, shipped, prepared for dispatch, or handed over to the shipping carrier.
- Cancellation Window: Cancellation requests must be submitted within 24 hours of placing the order.
- Processed Orders: If the order has already been processed or shipped, cancellation may no longer be possible.
- After Shipping: Once the order is shipped, the return policy may apply after delivery.
Return Conditions
To be eligible for a return, the product must meet the following conditions:
Return Shipping Costs
Unless the return is due to a defective, damaged, or incorrect item, the customer may be responsible for return shipping fees, customs fees, transfer fees, or any related costs.
Non-Returnable Items
Certain products are not eligible for return due to hygiene, safety, customization, or product nature.
- Opened or used beauty, skincare, makeup, or personal care products.
- Products with broken, removed, or damaged seals.
- Custom-made, personalized, or special-order products.
- Perishable products, food items, sweets, or similar products.
- Underwear, intimate wear, and hygiene-sensitive items.
- Evening dresses, wedding dresses, or items clearly marked as non-returnable.
- Products that are damaged, incomplete, missing accessories, or not in their original condition after delivery.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can review the issue and assist you.
- Take clear photos of the product and packaging immediately after receiving the order.
- Contact our support team with your order number and photos.
- Do not use, alter, or dispose of the product before receiving instructions from our team.
Claims for damaged or incorrect items may require photo evidence and order verification before approval.
Refund Process
Once the returned product is received, it will be inspected by our team. We will notify you whether your return request has been approved or rejected.
- Inspection Period: Returned products may require up to three (3) business days for inspection after receipt.
- Approved Refunds: If approved, the refund will be processed to the original payment method used for the order.
- Refund Timeframe: Refunds may take 7 to 30 business days depending on the payment provider, bank, or card issuer.
- Currency and Bank Fees: LAMASAT LAND is not responsible for exchange rate differences, bank deductions, or payment provider fees.
How to Request a Return
To request a return, please follow the steps below:
Contact Us
Send your request with your order number and reason for return.
Wait for Approval
Our team will review your request and confirm eligibility.
Ship the Product
Return the product according to the instructions provided.
Inspection & Refund
After inspection, approved refunds will be processed.
Need Help?
Our support team is here to help with returns, cancellations, and refund requests.