Frequently Asked Questions

You can place an order directly through our website by selecting the products you want, adding them to your cart, and completing the checkout process with your shipping and payment details.

Delivery time may vary depending on your location and the shipping method. In general, orders are processed as soon as possible and delivered according to the estimated timeframe shown at checkout.

You may request to cancel your order within 24 hours of placing it, provided that the order has not already been processed, shipped, or handed over to the shipping carrier.

Return requests may be submitted within 30 days from the date you receive your order, provided that the product is unused, undamaged, complete, and returned in its original packaging.

Some products may not be eligible for return due to hygiene, safety, customization, or product nature. This may include opened beauty products, personal care items, underwear, custom-made products, and perishable goods.

Once the returned product is received and approved after inspection, refunds may take 7 to 30 business days depending on the payment provider, bank, or card issuer.

Available payment methods are shown during checkout. Payment options may vary depending on your country, order value, and selected shipping method.

You can contact our customer support team by email at support@lamasatland.com or by phone at +90 539 660 13 77.